Remote Access

  1. Preface

    This only applies to computers that you have a personal login for. You CANNNOT and SHOULD NOT attempt this with open lab CAEDM account computers (Like CB110 or the FB220-caedm computers).

    You can use these instructions to remote in from off-campus OR from another on-campus computer.

  2. Set Up Your Windows Lab Computer

    1. Determine the name of your computer

      Typically the same as the ME property tag label on the front of your computer) (Instructions here

    2. Have an administrator accountwith a password.

      There are 2 general account types:

      1. Local account (no e-mail associated with login)
      2. Microsoft account (e-mail associated with login)
    3. Determine the UserName of your administrator account

      For local accounts, it’s the name of your user folder in C:\Users. For Microsoft accounts, it’s your e-mail address

    4. Enable Remote Desktop

      Instructions here

    5. Configure your PC to never sleep

      Instructions here​​

    Your computer needs to be in our network configurations system (called “MAD”). Only CSR’s can access MAD. If you still can’t connect after following the following instructions, your PC may not be configured in MAD. Create a Support Requestand ask us to check.

  3. Set Up Your Home Computer

    1. On Windows, hit the start/windows button, search for "remote desktop connection", andopen it.
    2. Configure Remote Desktop Connection to connect to BYU’s Remote Desktop (RD) Gateway:
    3. ​Enter your computer's name in the computer name field with the suffix, then click Connect:
    4. Enter your RD Gateway Server Credentials:


      [netID password]

    5. Enter your Lab Computer's Credentials:
      1. For local accounts:

        [computer name]\[UserName from Part 1, step 3]

        [user password]

      2. For Microsoft Accounts:

        MicrosoftAccount\[your account email]

        [your account password]


Click the "Show Options" to configure other options like multiple monitors, and to save the connection settings into a desktop shortcut, so you can just click an icon to open the remote connection.​

STILL NEED HELP? Create a Support Request